Asking for information can be as simple as asking for the time, or as complicated as asking for details about a complicated process. In both cases, it’s important to use the appropriate form for the situation.

For example, when asking for information from a friend, use a more informal or colloquial form. When asking a colleague, use a slightly more formal form, and when asking for information from a stranger, use an appropriately formal construction.

Asking for service Responses
v  Could you help me?

v  Would you please help me to …?

v  Would you mind helping me …?

v  Do you mind opening the window?

v  Please open the window.

v  Can you help me to …?

·         Certainly.

·         Of course.

·         Never mind.

·         Alright.

·         No problem.

·         I’m sorry, I’m busy.

Giving services Responses
v  Can I help you?

v  May I help you?

v  What can I do for you?

·  Yes, please.

·  Don’t bother.

· Thanks’. I appreciate it.

Listen and practice the conversation with your partner!

Aisyah  : Could you help me?

Maryam: Certainly. What can I do for you?

Aisyah  : Can you take my dictionary over there?

Maryam: Of course. Here you are.

Aisyah  : Thanks’

Maryam: Don’t mention it.

Answer the following question briefly!

  1. What does Aisyah want Maryam to do?
  2. Is Maryam willing to help Aisyah?
  3. How does Aisyah ask service to Maryam?
  4. How does Maryam respon Aisyah’s  Asking?
  5. How does Maryam give service to aisyah?

Listen and practice the conversation with your partner!

Aqil          : Can I help you?

Mrs. Ida   : Thank you, I really appreciate it.

                 It’s very hot here. Would you please turn on the air   conditioner?

Aqil         : I’m very sorry, ma’am. The air conditioner is out of order.

                 How about turning on the fan?

Mrs. Ida  : It’s OK. Could you do that?

Aqil         : Never mind.

Write whether the following sentences are ‘true’ or ‘false’!

  1. (…) Mrs. Ida feels that the room is hot.
  2. (…) Aqil asks help to Mrs. Ida.
  3. (…) The air conditioner is broken.
  4. (…) The fan is out of order.
  5. (…) Aqil is willing to turn on the fan.

Talking about shopping

Mussa: Can I help you / what can I do for you?

Ali: Yes please, how much is the flower

Mussa : Two hundred shillings

Ali : Can I have it?

Mussa : There your are

Ali : Thank you

Mussa : You are welcome

Imagine you are in the hotel. How would you order some food?

And drinks?Write a short conservation between you and the waiter

Waiter Excuse me sir, can I help you?

Customer: Yes please, how much is a cup of tea?

Waiter: There you are

Customer: May I have some food too?

Waiter: What kind of food you need?


Booking tickets

You want to travel to Mwanza by train, write a dialogue between you and booking office attendant.

Attendant: Can I help you?

Customer: Yes please, I want a ticket in first class

Attendant: It is 20,000/=Tshs

Customer: I have 19,000/= Tshs

Attendant: OK

Customer; Here is your money

  1. → Making telephone calls

Language use

Using the phone

In today’s world, most people use the telephone for quick answer the questions.

Look at the following telephone conversation and answer the questions:

a) Which conversations are personal?

b) Which one are business?

c) Which callers did not speak to the people they wanted to talk with?

d) What happened in phone call No.3?


  1. You actually make it seem so easy with your presentation but I find this matter to be really something which I think I would never understand.
    It seems too complicated and extremely broad for me. I am looking forward for your next post, I will try to
    get the hang of it! 0mniartist asmr

  2. Do you mind if I quote a couple of your posts as long as I provide credit and sources back to your
    weblog? My blog is in the exact same niche as yours
    and my visitors would really benefit from a lot of the information you present
    here. Please let me know if this ok with you. Thanks a lot!
    asmr 0mniartist

  3. We stumbled over here different web address and thought I might as well check things out.

    I like what I see so now i’m following you. Look forward to
    checking out your web page repeatedly. 0mniartist asmr

  4. Excellent blog you have here but I was wondering if you knew of
    any message boards that cover the same topics talked about in this article?
    I’d really like to be a part of group where I can get opinions
    from other knowledgeable people that share the same interest.
    If you have any suggestions, please let me know.
    Thank you! asmr 0mniartist


Please enter your comment!
Please enter your name here