Lead Generator Agency
Univ. of Dar Es Salaam Branch NBC
NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.
Overall Job Purpose
The main purpose is to drive Agency banking proposition on acquisition and relationship management, to support product growth in the bank.
This entails to achieve agreed sales targets in line with the business objectives through pro-active selling by on boarding NBC Wakala at the same time providing excellent customer service.
Assist in growing, visiting and managing Agent Network.
A : Agent On boarding / Lead Generation
On board and process applications of Agents in line with NBC Bank policies and regulatory requirements submit to Line Manager for review before submitting for processing
Delivering exceptional sales performance through daily sales activities to drive agent performance.
All agent documentations are updated and stored properly
Conducting Agent assessments according to the Operations Manual
Deliver exceptional sales performance in Agency banking by identifying new and potential agents
Participate in Agency banking sales campaigns to meet specific target
Performing branding duties to ensure agents are properly branded and visible
To ensure all agents operate at their agreed level, as per key agent indicators; For Example – Enough float, Registrations and transactions.
Manage agent’s relationship with branches and working direct with branch managers and branch sales team to ensure successful agent recruitment, support training objective are met to drive growth
Supporting agent in sales and account opening to ensure customer accounts are opened as per account opening procedures.
Performing any assigned task related to agency banking operations and sales
Identify and recruit agents, targeting key business in their location as well as targeting top performing agents.
To ensure POS and merchandising material are effectively distributed
Provide weekly/ Monthly agent visit report as per agreed format
Perform visit of all existing agents within your circuit at least once a month
B : Agent Operations management
Growing agent base within the assigned area
Visiting agent portfolio as assigned and managing the agent network.
Conversation of Non Transacting agents to transacting
Supporting customer base on boarded through agents to fund the accounts
Attending daily sales review meetings and perform the daily activities accordingly.
Providing a weekly sales activity plan to Branch Manager and Agent banking head office team.
Study and assess competitors activities on the ground through daily agent visits and capture useful information for feedback and improvement
C : Direct Sales
Facilitating first-contact meetings with potential NBC Wakala
Contact/visit the existing agents and new prospects to sell product and strengthen the relationship
Daily planning of sales activities to ensure optimal utilization of allocated area/location to sell.
D: Branding and retention of agents
Visiting agents monthly within given vicinity
Ensure that every on boarded agent is activated and branded accordingly
having signage, tariff guide, user guide and log book)
E: Customer Service:
Let the agent know about new product or promotion
Respond to agents queries/ complaint accordingly
G : Training
Providing initial training to the agent.
H : Compliance and Risk Management:
Ensure that planned training interventions take place, particularly for compulsory training. Attend all assigned training before deadline.
Directly responsible for discipline – initiate misconduct or incapacity charges, follow NBC discipline processes together with HR.
Attend all booked meetings.
Share knowledge and experience with other LG in the Team
Agree annual performance objective with team leader including specific target
Pursue continues improvement in personal development by participating in development programs
Display code of conduct and self-discipline
Participate in branch target Sales related activities
Carried out other duties as assigned by the LG Team Leader Agency Banking
Bachelor`s Degrees and Advanced Diplomas – Business, Commerce and Management Studies
Digital familiarity (Meets some of the requirements and would need further development), Experience in a similar environment, Openness to change (Meets some of the requirements and would need further development)
Product and/or Service Knowledge (Meets all of the requirements), Sales Management (Meets all of the requirements)