Job Opportunity at Vodacom Tanzania Plc Insurance Executive – Claims
Job Overview
Dar es Salaam
Vodacom Tanzania Plc
Role purpose:
Develop and Drive claim strategy to ensure claims are paid on time
Complaints management and improving customer satisfaction
Drive on ground distribution strategy for VodaBima
Support all VodaBima projects from Product development team to deliverance.
Responsible for churn management and improving customer renewals
Develop and maintain good relationship with Insurance partners
Key accountabilities
Follow-up with customers to submit claim documents on time
Align with Insurance partners for claims to be paid on time
Align with all Vodashop and call centre team for proper handling of claim intimation, documentations and claims related queries
Conduct claim analysis and Reports.
Responsible for complaints management and improving customer satisfaction.
Develop and Drive on ground distribution strategy to grow and retain VodaBima customer base.
Develop and drive the management of the on ground distribution team
Develop and drive efficient cross-selling & upselling campaigns to increase services usage through micro segmentation and customer intelligence.
Implement a comprehensive plan for various VodaBima services to ensure a sustainable survival rate.
Collaborate with cross functional teams to improve and uncover insights that will engender service penetration and advise on appropriate interventions plans.
Develop initiatives to increase customer base
To coordinate and engagement a close relationship with the Insurance customers
Key performance indicators:
Growth of VodaBima services uptake by agreed percent.
Accurate and timely delivery & execution of action plans & initiatives
Core competencies, knowledge and experience
Excellent analytical and logical reasoning skills translated from consumer insights
Three years’ Experience in Insurance Claims handling.
Excellent communication skills
Strong stakeholder management skills
Ability to anticipate customer, competitor and market dynamics
Able to challenge the status quo
Must have technical/professional qualifications:
Bachelor degree in Actuarial science, Insurance and risk or its equivalent.
Strong analytical skills and business acumen.
Build and maintain relationship with key stakeholders in the value chain.
Telecommunications experience would be advantageous.
Project management knowledge and experience would be advantageous.
Skills
Modern Marketing Leadership
Product/Solution Proposition Strategy and Design
Pricing Design and Analysis
Data Analytics and Insights
Collaboration
Business and Commercial Acumen
Customer Centricity
Segment Strategy and Planning
