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Job Opportunity at Vodacom Tanzania Plc Insurance Executive – Claims 

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New Job Opportunity  at Vodacom Tanzania Plc Scrum Master

Job Opportunity at Vodacom Tanzania Plc Insurance Executive – Claims

Job Overview

Insurance Executive – Claims  

Dar es Salaam

Vodacom Tanzania Plc

Role purpose:

Develop and Drive claim strategy to ensure claims are paid on time

Complaints management and improving customer satisfaction

Drive on ground distribution strategy for VodaBima

Support all VodaBima projects from Product development team to deliverance.

Responsible for churn management and improving customer renewals

Develop and maintain good relationship with Insurance partners

Key accountabilities

Follow-up with customers to submit claim documents on time

Align with Insurance partners for claims to be paid on time

Align with all Vodashop and call centre team for proper handling of claim intimation, documentations and claims related queries

Conduct claim analysis and Reports.

Responsible for complaints management and improving customer satisfaction.

Develop and Drive on ground distribution strategy to grow and retain VodaBima customer base.

Develop and drive the management of the on ground distribution team

Develop and drive efficient cross-selling & upselling campaigns to increase services usage through micro segmentation and customer intelligence.

Implement a comprehensive plan for various VodaBima services to ensure a sustainable survival rate.

Collaborate with cross functional teams to improve and uncover insights that will engender service penetration and advise on appropriate interventions plans.

Develop initiatives to increase customer base

To coordinate and engagement a close relationship with the Insurance customers

Key performance indicators:

Growth of VodaBima services uptake by agreed percent.

Accurate and timely delivery & execution of action plans & initiatives

Core competencies, knowledge and experience

Excellent analytical and logical reasoning skills translated from consumer insights

Three years’ Experience in Insurance Claims handling.

Excellent communication skills

Strong stakeholder management skills

Ability to anticipate customer, competitor and market dynamics

Able to challenge the status quo

Must have technical/professional qualifications:

Bachelor degree in Actuarial science, Insurance and risk or its equivalent.

Strong analytical skills and business acumen.

Build and maintain relationship with key stakeholders in the value chain.

Telecommunications experience would be advantageous.

Project management knowledge and experience would be advantageous.

Skills

Modern Marketing Leadership

Product/Solution Proposition Strategy and Design

Pricing Design and Analysis

Data Analytics and Insights

Collaboration

Business and Commercial Acumen

Customer Centricity

Segment Strategy and Planning

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