Home NAFASI ZA KAZI | JOBS Job Opportunity at Vodacom, EBU Technical Support Executive – Fixed

Job Opportunity at Vodacom, EBU Technical Support Executive – Fixed

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New Job Opportunity  at Vodacom Tanzania Plc Scrum Master

Job Opportunity at Vodacom, EBU Technical Support Executive – Fixed


Role Purpose and Key Responsibilities
Role Purpose:

Responsible for, managing all fixed business within the VB Support portfolio.

Key Responsibilities:

Manage the in life status of fixed customers

Proactively advise the customers in case there is availability issue through availability management process.

To achieve SLA Mean Time to Resolution (MTTR), through incident management process

Make sure root-cause analysis for all problems are done in a professional manner and are documented and advised to the customer through the process of problem management

Review and improve the support processes (CRs Management) and policy to enhance customer experience.

Pro-active Training of entire VB fixed portfolio to Improve Services Levels as well as customer Experience

Core Competencies, Knowledge, Experience and Qualification

Strong analytical skills

Excellent communication skills

Strong stakeholder engagement

Strong customer service and customer satisfaction ethos. Delivering results.

Interpersonal skills

2+ years’ experience industry or functional experience.

Bachelor degree in Business Administration, Economics, Marketing or its equivalent.

Interpersonal skills.

Excellent communication skills

Skills

Dynamic Prioritisation and Multi Tasking

Forecasting

Influencing

Business Partnering

Change and Adaptability

Coaching and Mentoring

Expert Communication

Drives Continuous Improvement

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